How to Request Safe Service
Getting your safe serviced is simple. Here is exactly what to expect — from your first call to job completion.
What to Expect When You Call
- 1
Call or Text Us
Reach us at (606) 793-0040 by call or text. Tell us your name, a callback number, and a brief description of the issue — for example, "electronic keypad stopped working" or "forgot the combination to my gun safe." If you can send a photo of the safe, that helps us identify the brand and lock type before we arrive.
- 2
We Give You an Estimate
Based on what you describe, we will give you an honest estimate over the phone. Most standard jobs — combination changes, electronic lock replacement, and routine safe openings — have straightforward pricing. More complex work on high-security or vault equipment may require an on-site assessment first.
- 3
We Come to You
We schedule a time that works for you and travel directly to your location — home, business, bank, or institution. We serve Johnson, Morgan, Magoffin, Floyd, Knott, Pike, Martin, Lawrence, Elliott, Wolfe, and Menifee Counties in Eastern Kentucky. No need to move your safe.
- 4
Work Is Completed On-Site
Nearly all jobs are completed in a single visit. We bring the tools and parts needed for the most common repairs. Before we leave, we verify the safe opens and closes correctly and walk you through any changes made — including your new combination if applicable.
Helpful Information to Have Ready
You do not need all of this — but the more you can share, the faster we can help.
Safe brand and model
Found on a label inside the door, on the back of the safe, or in your owner's manual. Common brands: Liberty, Fort Knox, AMSEC, Browning, Mosler, Diebold.
Description of the problem
What is the safe doing — or not doing? Examples: keypad lights up but won't open, dial spins freely, combination stopped working after battery change, door is stuck.
A photo of the safe
Text a photo to (606) 793-0040. A clear photo of the front of the safe — especially the lock and dial or keypad — helps us identify the lock type and bring the right parts.
Your location
City or community in Eastern Kentucky. This helps us confirm we serve your area and schedule the most efficient route.
Sending a photo is the fastest way to get an accurate estimate
Text a clear photo of the front of your safe — especially the lock, dial, or keypad — to (606) 793-0040. This lets us identify the brand and lock type before we arrive and bring the right parts on the first visit.
Service Area
We serve all of Eastern Kentucky, including Johnson, Morgan, Magoffin, Floyd, Knott, Pike, Martin, Lawrence, Elliott, Wolfe, and Menifee Counties. If you are unsure whether we travel to your area, call us — we will let you know.
Emergency service is available outside normal business hours. Call anytime.
Ready to Get Started?
Call or text us with your name, number, and a description of the issue. A photo of the safe helps. We will give you an honest estimate and schedule a visit.